Terms of service

Terms and Conditions | Glass Floor Systems Ltd

1. Definitions and Interpretation                                                                                1.1 In these conditions, ‘the Company’ refers to Glass Floor Systems Ltd, and ‘the Buyer’ means any individual, firm, company, or organization placing an order with us.
   1.2 The Company acts as the seller of Goods.
   1.3 ‘the Goods’ denotes the bespoke glass flooring products, including hinged wine cellar glass floors, fixed glass floors, and glass well covers, offered by the Company for purchase under these terms.
   1.4 Headings are for convenience only and do not affect the interpretation or liability of these conditions.
2. 2. Application and Variation of Conditions                                                              2.1 The Company sells, and the Buyer purchases Goods based on a quotation accepted by the Buyer or an order accepted by the Company.
   2.2 These Conditions apply to all sales contracts and override any conflicting terms in the Buyer’s order.
   2.3 Variations to these Conditions require prior written consent from the Company, specifying the change and relevant condition.
   2.4 The Company may enforce these terms later, even if the Buyer initially deviates.
   2.5 Our employees’ representations about Goods are not binding unless confirmed in writing by the Company. The Buyer acknowledges reliance only on confirmed statements.
3. 3. Specifications and Orders                                                                                   3.1 Goods specifications are based on our sales literature or closely match details provided by the Buyer if unspecified.
   3.2 Illustrations, photos, and descriptions are guides only, not binding unless referenced in tenders or quotations.
   3.3 The Company may alter specifications to meet statutory or regulatory requirements or if changes don’t impact quality or performance.
   3.4 We accept no liability for specification changes made by the Buyer affecting safety or performance.
   3.5 Orders cannot be cancelled or amended without written Company agreement, with the Buyer indemnifying us against resulting losses or expenses.
   3.6 All orders are subject to survey and adherence to our design criteria.
   3.7 Compliance with Building Regulations is the Buyer’s, installer’s, and property owner’s responsibility. See http://www.planningportal.gov.uk/permission/responsibilities/buildingregulations/.
4. 4. Prices and Quotations                                                                                         4.1 Prices exclude VAT or other taxes unless stated in sales literature or quotations.
   4.2 Delivery or installation charges are extra unless otherwise specified.
   4.3 Quotations or estimates are not binding; a contract forms only with written Company acceptance.
   4.4 Errors in sales literature, quotations, or invoices may be corrected without liability.
   4.5 Quotations are valid for 30 days unless otherwise agreed.
   4.6 Sales information may change without notice.
   4.7 Prices are listed in tenders or quotations.
   4.8 The Company may increase prices pre-delivery to reflect cost changes due to delays or inadequate Buyer information.
5. 5. Payment and Credit Terms                                                                                  5.1 Pro-forma orders require full payment before dispatch.
   5.2 Orders over £1000 or as deemed necessary require a 25% deposit, with the balance due before delivery or installation, unless agreed otherwise.
   5.3 Deposits apply to custom or non-stock Goods; stock items require full payment pre-dispatch.
   5.4 Deposits are non-refundable.
   5.5 If Goods are ready but the Buyer isn’t, the balance is due within 15 days, with free storage for 30 days. Extensions require written agreement and may incur storage fees.
   5.6 Payment on collection is allowed but not on delivery.
   5.7 Credit terms (30 days from invoice) apply only with written approval, subject to credit checks, and may be withdrawn.
   5.8 Payment is due regardless of delivery status; Goods remain ours until paid in full.
   5.9 Late payments incur 8% interest above the Bank of England base rate.
6. 6. Risk and Title                                                                                                       6.1 Risk passes to the Buyer upon delivery or installation completion.
   6.2 Title remains with the Company until full payment in cleared funds.
   6.3 Until payment, the Buyer holds Goods as bailee, storing them identifiably and insuring against risks.
   6.4 The Company may repossess Goods from the Buyer’s property if unpaid.
   6.5 The Buyer may sell Goods in the normal course, holding proceeds in trust for us in a separate account.
   6.6 Possession rights end if the Buyer faces insolvency or bankruptcy.
7. 7. Delivery, Dispatch, and Inspection                                                                      7.1 Delivery is to a UK location specified in the order or acceptance.
   7.2 Collection from our premises is allowed post-notice, pre-arranged for safety and access.
   7.3 Delivery dates are approximate; time is not essential unless agreed in writing.
   7.4 Late delivery doesn’t breach the contract or entitle remedies.
   7.5 If the Buyer fails to accept delivery, we may store Goods, passing risk to the Buyer.
   7.6 Storage, insurance, and re-delivery costs apply if delivery is deemed complete under 7.5.
   7.7 The Company isn’t liable for late delivery due to external factors or Buyer/carrier issues.
   7.8 Avoid installation plans until Goods are received and inspected; no reimbursements for neglect.
   7.9 Deliveries use third-party couriers; request their terms at delivery arrangement. We aren’t liable for transit issues (see Section 8).
   7.10 Large goods (e.g., wine cellars, glass floors) require a flatbed vehicle. Customers must arrange a forklift, crane, or manpower for offloading; re-delivery fees apply if unprepared.
8. 8. Inspection and Defective Goods                                                                         8.1 The Buyer must inspect Goods upon delivery or collection.
   8.2 Refuse delivery if Goods are visibly damaged; sign the carrier’s note as “damaged.”
   8.3 Sign as “unchecked” if inspection isn’t possible on delivery.
   8.4 We accept no liability for apparent defects, damage, or shortages unless reported in writing within 48 hours to sales@glassfloorsystems.co.uk.
   8.5 For reported issues, we require inspection before use or alteration.
   8.6 Return Goods only with prior written agreement.
   8.7 Defective Goods, if accepted, will be replaced or refunded, with no further liability.
   8.8 Returns are at the Buyer’s risk and must be properly packaged; we aren’t liable for consequential losses.
   8.9 We aren’t liable for wear and tear or poor maintenance; guidance is provided but not guaranteed.
   8.10 Liability is excluded for damage from misuse, negligence, or unapproved alterations.
   8.11 Returns with resale value may incur a re-stocking fee at our discretion.
9. 9. Free Issue Materials                                                                                             9.1 Materials supplied by the Buyer are held at their risk.
   9.2 We aren’t liable for their value or damage, however caused.
   9.3 If damaged by our fault, we’ll process substitutes at no charge, with no further liability.
10. 10. Made to Order Goods                                                                                      10.1 We may cancel orders due to technical issues, with no liability.
    10.2 Custom orders (e.g., all glass products and hinged floors) are non-refundable once production starts.
    10.3 Cancellations or variations need written approval, with the Buyer indemnifying losses; deposits are non-refundable.
    10.4 We aren’t liable for patent/copyright breaches from Buyer-supplied designs.
    10.5 Handcrafted Goods may have minor imperfections but are quality-checked.
11. 11. Installation                                                                                                       11.1 If we install, the Buyer must ensure a suitable fixing surface; advice is for reference only.
    11.2 The Buyer must consult Building Control or a structural engineer (http://www.planningportal.gov.uk/permission/responsibilities/buildingregulations/).
    11.3 We aren’t liable for defects from unsuitable surfaces or non-installation issues.
    11.4 This includes damage from natural events like landslides.
    11.5 Minor wear (e.g., wall marks) during installation isn’t our liability; snagging is the Buyer’s responsibility.
    11.6 Risk passes to the Buyer post-installation.
    11.7 Inspect installations within 3 days; report defects in writing.
    11.8 Dimensions supplied by the Buyer are their responsibility; discrepancies must be notified in writing.
    11.9 We aren’t liable for self-assembly errors or damage.
    11.10 Extra site visits or deliveries incur a £50/hour charge plus travel costs per operative.
12. 12. Standards                                                                                                        12.1 Goods meet ordinary commercial quality or as specified.
    12.2 No warranty is implied for fitness unless stated.
    12.3 Standards guidance is available on request.
    12.4 The Buyer must seek installation/safety advice unless requested in writing.
13. 13. Law and Jurisdiction                                                                                        13.1 Contracts are governed by English law, with disputes in English courts.
    13.2 Headings don’t affect interpretation.
14. 14. Communication                                                                                               14.1 Communications must be in writing (hand, 1st class post, or email).
    14.2 We may send marketing emails, opt-out available.
15. 15. Force Majeure                                                                                                 15.1 Neither party is liable for breaches due to uncontrollable events (e.g., war, strikes, natural disasters).
16. 16. Product Warranty                                                                                            16.1 Glass Floor Systems Ltd offers a 3-year warranty on glass flooring products, covering manufacturing, assembly, or material defects.
    16.2 The first 12 months include parts and labour; remaining 9 years cover parts only. Labour for supply-only items at your premises is chargeable.
    16.3 Warranty requires proper installation by competent persons. It excludes defects from third-party installation, misuse, or poor maintenance.
    16.4 Installation by us is warranted for 12 months against defects, not due to fixing surfaces or natural events.
    16.5 Regular cleaning and annual checks (e.g., tightening fixings) are the Buyer’s responsibility after 12 months. Glass isn’t covered under any warranty due to its fragile nature.
    16.6 Statutory rights remain unaffected.
    16.7 Claims must be made within 30 days of fault discovery, in writing to sales@glassfloorsystems.co.uk, with invoice number, product details, and photos.
    16.8 Undiagnosable faults may incur a survey fee, refundable if defective.
    16.9 Disputes follow UK law, with jurisdiction in England and Wales. We may update this warranty, effective for purchases post-change.
    16.10 Discontinued products may be replaced with equivalents.
17. 17. Contact Information                                                                                 Questions about these terms should be sent to sales@glassfloorsystems.co.uk.